Holis AI Support

We're here to help you optimize your wellness journey

Frequently Asked Questions

How do I get started with Holis AI?

Getting started is easy! After downloading the app, create your account and complete the personalized health questionnaire. Our AI will analyze your responses and create a custom supplement stack tailored to your goals, dietary preferences, and lifestyle. You'll get a 3-day free trial to explore all features.

How does the AI personalization work?

Our AI uses advanced algorithms to analyze your health profile, including your goals, diet, medications, and lifestyle factors. It cross-references this with scientific research to recommend supplements that are safe, effective, and tailored specifically to you. The AI also checks for potential interactions and optimizes dosages based on evidence-based research.

How do I track my supplements?

Your daily dashboard organizes supplements by morning, afternoon, and evening. Simply tap each supplement as you take it - the app will track your adherence and build your streak. You can view your progress through the calendar view and see your daily adherence percentage.

Can I upload photos of my supplement bottles?

Yes! In the AI chat, you can upload photos of supplement labels. Our AI will analyze the ingredients, dosages, and provide personalized advice about whether it fits your health profile, potential interactions, and optimal timing.

How do reminders work?

You can set custom reminder times for morning, afternoon, and evening supplements. Go to Settings > Reminder Times to adjust these to match your schedule. You'll receive gentle push notifications at your chosen times. You can enable or disable reminders anytime.

What's included in the subscription?

Your subscription includes: unlimited AI chat consultations, personalized supplement recommendations, daily tracking features, smart reminders, refill predictions, progress analytics, and access to all new features. You can choose between monthly ($9.99) or yearly ($59.99) plans, both with a 3-day free trial.

How do I cancel my subscription?

You can cancel anytime through your device's subscription settings: On iPhone, go to Settings > Your Name > Subscriptions > Holis AI. On Android, open Google Play Store > Menu > Subscriptions > Holis AI. You'll continue to have access until the end of your billing period.

Is my health data secure?

Absolutely. We use industry-standard encryption to protect your data. Your health information is never shared with third parties. You have full control over your data and can export or delete it at any time through the app settings. We comply with all privacy regulations and best practices.

How do refill predictions work?

When you add a supplement, you can enter the bottle size. The app tracks your daily usage and calculates when you'll need to reorder. You'll see predictions on your home screen showing days remaining and get alerts before you run out, ensuring you never break your wellness streak.

Can I modify my supplement stack?

Yes! You can add, remove, or modify supplements anytime. In the chat, tell the AI what you want to change, or go to the Supplements tab to manage your stack directly. The AI will always check for safety and interactions when you make changes.

Response Times:
Email: Within 24 hours
WhatsApp: Within 2-4 hours during business hours (9 AM - 6 PM PST)